Published on 28/01/2025 The confidentiality of your private life is of crucial importance to us. We understand that your trust in us is our priority and that is why this privacy statement applies to our website https://lesjardinsducanal.fr/ (hereinafter the “Site”) and to all relationships or otherwise existing between L’HÔTEL LES JARDINS DU CANAL and its customers as well as its partners. We take the protection and respect of the privacy of the users of our website seriously and take the necessary measures to guarantee it. HÔTEL LES JARDINS DU CANAL takes care to protect users’ personal data in accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: no. 2016-679). What is a privacy policy? It is a written document that explains to you, as a user of our website, the personal information we collect about you, when you browse our Site. We are therefore committed to respecting the confidentiality of the personal information we collect as described below. Our users will find in this “Privacy Policy” the personal information that we collect about them, the purposes for which this information is used, the means of collecting it, the means available to users to object to the collection, and the security measures taken to protect their personal information. Personal information” or “personal data” means any information that can be used to identify a user, such as surnames, first names, postal and e-mail addresses, telephone numbers, an IP address, a computer connection identifier, and so on.

Through the Website, L’HÔTEL LES JARDINS DU CANAL may collect the personal data of any person who sends a question to L’HÔTEL LES JARDINS DU CANAL via the “Contact” section of the Website, makes an online reservation or subscribes to the Website newsletter. The collection and processing of personal data transmitted by the user to L’HÔTEL LES JARDINS DU CANAL are subject to the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: No. 2016-679). The Site provides you with a form allowing you to appeal to your rights relating to the protection of your privacy. Simply click on the following button:RGPD FORMPlease read this “Privacy Policy” assiduously in combination with L’HÔTEL LES JARDINS DU CANAL’s Cookies Policy. 1 – COLLECTION OF PERSONAL DATAL’HÔTEL LES JARDINS DU CANAL may collect and process personal data, see below, when you fill in a contact form, or others, on our website https://lesjardinsducanal.fr .

  • Last name
  • First name
  • Company name
  • Postal address
  • E-mail address
  • Telephone number (landline/mobile)

In addition, L’HÔTEL LES JARDINS DU CANAL automatically collects anonymous information about your use of our Site and its services. Thus, for example, L’HÔTEL LES JARDINS DU CANAL will automatically record which parts of the website you visit, which web browser you use, which website you were visiting when you received access to the website, as well as your IP address. We cannot identify you on the basis of this data, but it does allow L’HÔTEL LES JARDINS DU CANAL to compile statistics concerning the use of the website and its audience, as well as to send more targeted communication. The personal information we collect is gathered through the methods described below, in section “2 – Methods of collecting personal data”. 2 – METHODS OF COLLECTING PERSONAL DATAYour personal data is collected through the following methods:

  • Collaboration with L’HÔTEL LES JARDINS DU CANAL
  • Visiting the https://lesjardinsducanal.fr/ website
  • Creation of a customer account
  • Contact form(s)
  • Quote request form
  • Your use of L’HÔTEL LES JARDINS DU CANAL services
  • Verification of your identity
  • Subscription to communications and newsletters (via the Site)
  • correspondence with and from L’HÔTEL LES JARDINS DU CANAL
  • Exchange of business cards
  • Reception and exchanges with hotel staff
  • Opinion polls
  • Cookies (for more information: Cookies policy)

The personal data collected by L’HÔTEL LES JARDINS DU CANAL is therefore expressly and voluntarily provided by you. 3 – USE OF PERSONAL DATAhttps://lesjardinsducanal.fr/ may process all or part of the data collected in order to:

  • Enable navigation on the Site, and the management and traceability of services ordered by the user.
  • Optimize the user experience, quality, management, navigation and content of the L’HÔTEL LES JARDINS DU CANAL website.
  • Customer account creation and confirmation.
  • Follow-up of customer/prospect relations concerning reservations.
  • The supply of goods and services from L’HÔTEL LES JARDINS DU CANAL.
  • Improving customer service and your care needs.
  • To contact you by e-mail and/or telephone.
  • To conduct satisfaction surveys, studies and optional polls on the Site.
  • To send marketing campaigns and targeted advertising from L’HÔTEL LES JARDINS DU CANAL, updates and promotional offers based on your communication preferences and consent.
  • Provide personalized advertising content.
  • Sending quotations, receipts and invoices.
  • Collect statistical data.
  • To prepare an offer.
  • Administering a competition.
  • To fulfill a contract with L’HÔTEL LES JARDINS DU CANAL.
  • To prevent and combat computer fraud (spamming, hacking, etc.).

4 – CONFIDENTIALITY OF PERSONAL DATAL’HÔTEL LES JARDINS DU CANAL is the sole owner of the information collected on the Site. Your personal data will not be sold, exchanged, transferred, or given to third parties for any reason whatsoever, without your consent, other than what is necessary to respond to a request and / or transaction as part of customer relationship management, the provision of services L’HÔTEL LES JARDINS DU CANAL and their optimization.

5 – PERSON RESPONSIBLE FOR THE COLLECTION OF PERSONAL DATAFor Personal Data collected in the context of the creation of the User’s personal account and browsing on the Site, the person responsible for processing personal data is: Stéphane RIVES. As the person responsible for processing the data it collects, https://lesjardinsducanal.fr/ undertakes to comply with the legal provisions in force. In particular, it is its responsibility to establish the purposes of its data processing, to provide its prospects and customers with complete information on the processing of their personal data, once their consent has been collected, and to maintain an accurate register of processing. Whenever the Site processes personal data, L’HÔTEL LES JARDINS DU CANAL takes all reasonable steps to ensure the accuracy and relevance of the personal data with regard to the purposes for which the Site processes them.

6 – DISCLOSURE OF PERSONAL DATA TO THIRD PARTIEShttps://lesjardinsducanal.fr/ will not process, host or transfer information collected on its customers to a country outside the European Union or recognized as “non-adequate” by the European Commission without prior notice to the customer. For all that, the Site remains free to choose its technical and commercial subcontractors on condition that they present sufficient guarantees with regard to the requirements of the General Data Protection Regulation (RGPD: n° 2016-679). The Site does not market your personal data, which is therefore only used by necessity or for statistical and analysis purposes. We undertake not to sell, trade or transfer your personally identifiable information to third parties. If it is necessary for L’HÔTEL LES JARDINS DU CANAL to disclose your personal data to third parties, the relevant third party will be required to use your personal data in accordance with the provisions of this “Privacy Policy”. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or when we are required to do so by law. Notwithstanding the foregoing, however, it is possible that L’HÔTEL LES JARDINS DU CANAL may disclose your personal data:

  • To the competent authorities when L’HÔTEL LES JARDINS DU CANAL is required to do so by law or in the context of legal proceedings or future legal proceedings and to guarantee and defend our rights.
  • Where L’HÔTEL LES JARDINS DU CANAL or substantially all of its assets are taken over by a third party, in which case your personal data, which L’HÔTEL LES JARDINS DU CANAL has collected, will constitute one of the transferred assets.

The Site undertakes to take all necessary precautions to preserve the security of information and in particular to ensure that it is not communicated to unauthorized persons. However, if an incident affecting the integrity or confidentiality of the customer’s information is brought to the attention of https://lesjardinsducanal.fr/, the latter must inform the customer as soon as possible and inform him of the corrective measures taken. Furthermore, the Site does not collect any “sensitive data”. The User’s personal data may be processed by subsidiaries of the Site and subcontractors (service providers), exclusively in order to achieve the purposes of the present “Privacy Policy”, such as :

  • The service provider in charge of the reservation and payment system(s) for the management and validation of your request.
  • Diadao Productive, the digital agency responsible for the creation and maintenance of the website.

Within the limits of their respective responsibilities and for the purposes mentioned above, the main people likely to have access to the data of https://lesjardinsducanal.fr/ users are mainly our customer service agents.

In all other cases, L’HÔTEL LES JARDINS DU CANAL will refrain from selling, renting or transmitting your personal data to third parties, except when it has obtained your authorization in this respect and has entered into a data processing contract with the third party concerned, which contains the necessary guarantees regarding confidentiality and compliance of your personal data with the protection of your private and professional life. If you do not wish your personal data to be shared with third parties, you may object to this at the time of collection or at any time thereafter, as mentioned in section “8 – Rights relating to the protection of your privacy”.

7 – STORAGE OF PERSONAL DATAExcept when a longer retention period is required or justified by law or by compliance with another legal obligation such as 10 years for accounting records, L’HÔTEL LES JARDINS DU CANAL will retain your personal data for a period of 3 years for customers of L’HÔTEL LES JARDINS DU CANAL in order to achieve and fulfill the purposes as described in the statement of the “Privacy Policy”, under point “3 – Use of personal data”.

8 – RIGHTS RELATING TO THE PROTECTION OF YOUR PRIVACYIn accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation (RGPD: No. 2016-679), users of the Site may appeal to their rights relating to the protection of privacy, as stipulated below:

  • Right of access (Article 15 RGPD) and rectification (Article 16 RGPD), update, completeness of Users’ data right to block or erase Users’ personal data (Article 17 RGPD), when they are inaccurate, incomplete, equivocal, outdated, or whose collection, use, communication or storage is prohibited.
  • Right to withdraw consent at any time (Article 13-2c RGPD).
  • Right to limit the processing of Users’ data (Article 18 RGPD).
  • Right to object to the processing of Users’ data (Article 21 RGPD).
  • Right to portability of data provided by Users, where such data is subject to automated processing based on their consent or on a contract (Article 20 RGPD).
  • Right to define the fate of Users’ data after their death and to choose to whom https://lesjardinsducanal.fr/ should communicate (or not) their data to a third party they have previously designated.

As soon as the Site becomes aware of a User’s death, and in the absence of any instructions from the User, L’HÔTEL LES JARDINS DU CANAL undertakes to destroy the User’s data, unless its retention is necessary for evidential purposes or to meet a legal obligation. If the User wishes to be able to exercise these rights on the Site, you may send us a notice informing us of the right(s) you wish to enforce in the use of your personal data. You can exercise these rights free of charge by contacting Stéphane RIVES, in his capacity as Manager, by e-mail at contact@hotel-canal.fr, or by post at L’HÔTEL LES JARDINS DU CANAL, 440 Route de Nîmes, 30220 Aigues Mortes, specifying in the subject line of the e-mail or post “Rights relating to the protection of your privacy” or by completing the request form accessible via the button that follows:RGPD FORMIn this case, the User must indicate the personal data that he would like https://lesjardinsducanal.fr/ to correct, update or delete, identifying themselves precisely with a copy of an identity document (ID card or passport). Requests for the deletion of personal data will be subject to the obligations imposed on L’HÔTEL LES JARDINS DU CANAL by law, in particular with regard to the retention or archiving of documents. In addition, you can always update, modify and/or verify, through your account, your personal data that you were required to provide when creating your customer account. If you no longer wish to receive newsletters, information bulletins on our services or advertisements, you may unsubscribe at any time by clicking on the “unsubscribe” button provided at the bottom of any e-mail from L’HÔTEL LES JARDINS DU CANAL.

9 – PERSONAL DATA PROTECTIONL’HÔTEL LES JARDINS DU CANAL is committed to taking reasonable physical, technological and organizational precautions to prevent unauthorized access to, loss, misuse or alteration of your personal data. We use state-of-the-art encryption to protect sensitive information transmitted online. We also protect your information offline. Only employees who need to perform a specific job (for example, billing or customer service) have access to personally identifiable information. Data collected and stored via the Site is hosted by an external company, Mews, which provides PMS (Property Management System) software for hotel management and customer relationship management. The Mews software makes it possible to define technical and organizational measures within the hotel to protect user data appropriately. Respect for your data is essential, which is why Mews is ISO 9001 certified. Despite our best efforts, no method of transmission over the Internet or method of electronic storage is completely secure. Should we become aware of a security breach, we will notify the users concerned so that they can take appropriate action. Our incident notification procedures take account of our legal obligations, whether at national or European level. We undertake to keep our customers fully informed of all matters relating to the security of their account and to provide them with all the information necessary to help them comply with their own regulatory reporting obligations. No personal information of the user of the Site is published without the user’s knowledge, exchanged, transferred, ceded or sold on any medium whatsoever to third parties.

10 – UPDATING OF THE “PRIVACY POLICY” STATEMENTLES JARDINS DU CANAL is entitled to update this “Privacy Policy” statement by installing a new version on the https://lesjardinsducanal.fr/ website. It is particularly recommended that you regularly consult the website and the relevant page on which the “Privacy Policy” is reproduced, to ensure that you are aware of the new terms and conditions. 11 – HYPERLINKS TO OTHER INTERNET SITESThe Site may contain hyperlinks to other websites. Under no circumstances can L’HÔTEL LES JARDINS DU CANAL be held responsible for the “Privacy Policy” or privacy practices of any third party. 12 – CONSENTBy using our website https://lesjardinsducanal.fr/, you are obliged to accept the present “Privacy Policy” as well as the “Terms and Conditions of Use” through the check boxes present when collecting information in order to benefit from L’HÔTEL LES JARDINS DU CANAL’s services.

13 – COMPLAINTSIf you have any complaints about the way in which L’HÔTEL LES JARDINS DU CANAL collects, uses and/or processes your personal data, you may contact us, in the first instance, so that we can resolve the complaint(s). If this is not sufficient, users of the Site may lodge a complaint with the supervisory authorities, in particular the Commission Nationale de l’Informatique et des Libertés (CNIL), by following the link below: https://www.cnil.en/en/complaints 14 – CONTACT L’HÔTEL LES JARDINS DU CANALIf you have any questions about the “Privacy Policy” or the way in which L’HÔTEL LES JARDINS DU CANAL collects, uses or processes your personal data, please contact us by e-mail at contact@hotel-canal.fr, or by post at L’HÔTEL LES JARDINS DU CANAL, 440 Route de Nîmes, 30220 Aigues Mortes.

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